Returns

Returns Policy

Damaged, Faulty, or Not Fit-for-Purpose Purchases are covered by our one-click fuss-free returns policy, whether you require an an exchange, credit, or refund.
To make a return:
1. Notify Fetch within 7 days of delivery via the Contact Us link below
2. Retain all original packaging
3. Ensure all components are ready for collection with the original receipt/invoice
4. On receipt of your claim we will reach out to discuss collection and whether an exchange, refund, or credit is required.
Contact us here.

Change of Mind or Not Quite Right Purchases are also covered by our one-click fuss-free returns policy.
To make a return:
1. Notify Fetch within 24 hours of delivery via the Contact Us link below
2. These items are to be returned as they were received, including packaging.
3. Items not suitably packaged for resale can not be accepted.
4. On receipt of your claim we will reach out to discuss collection/drop off and whether an exchange, or credit is required.
Contact us here.

Return Policy for Portwest Apparel and Protective Workwear

• A 20% restocking fee applies to approved returns and will be deducted from the refund amount.
• Return shipping to the supplier in Altona, VIC is arranged at the customer’s cost.
• To be eligible for a return, items must be unused, unworn and returned in their original packaging.
• Custom or embroidered items are not eligible for return, unless required under Australian Consumer Law.